Privacy Policy

YogaPeak ("we", "our", or "us") operates the website https://www.yogapeakyoga.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us for wholesale inquiries.

1. Information We Collect

1.1 Information You Provide

• Contact Information: Name, email address, phone number, and company name when you submit an inquiry through our contact form, WhatsApp, or email.
• Business Information: Company details, product requirements, order quantities, and shipping addresses for wholesale orders.
• Communication Records: Content of messages, emails, and chat conversations with our team.

1.2 Information Automatically Collected

• Usage Data: Pages visited, time spent on pages, referring URLs, and click patterns.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies: We use essential cookies for language preference storage. We do not use tracking or advertising cookies.

2. How We Use Your Information

• Respond to wholesale inquiries and provide product quotes within 24 hours.
• Process and fulfill wholesale orders, including production, quality inspection, and shipping.
• Communicate order updates, production samples, and delivery notifications.
• Improve our website, products, and customer service.
• Comply with legal obligations and resolve disputes.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Shipping carriers (DHL, FedEx, UPS) and payment processors to fulfill orders.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• HTTPS encryption for all data transmitted between your browser and our servers.
• Access controls limiting employee access to personal information on a need-to-know basis.
• Regular security assessments and updates to our systems.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Inquiry data is retained for 2 years from the last communication. Order records are retained for 7 years for tax and legal compliance.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request transfer of your data in a machine-readable format.
• Objection: Object to processing of your data for certain purposes.

To exercise any of these rights, contact us at yingwenchat@qq.com or via WhatsApp at +86-15665363601.

7. International Data Transfers

YogaPeak is based in China. Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

8. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: yingwenchat@qq.com
• WhatsApp: +86-15665363601
• Website: https://www.yogapeakyoga.com